To stand alongside you during all three stages of the customer journey wherever the document has a major role to play in your communications.
The Enterprise Content Management is the enterprise strategy to manage the unstructured enterprise content such as electronic documents, emails, reports, images, meaning every content that is not structured into a database.
ECM solutions allow you to create, store, deliver, research and archive these different contents so they can be incorporated into business processes.
These solutions meet the strategic challenges of the information management from compliance to data security.
Customer Communication Management definition is the enterprise strategy to improve the creation, delivery, storage and retrieval of your outbound customer communications, such as statements, quotations, invoices, contracts and renewals.
CCM solutions manage, on a single, centralised platform, a high-volume of personalised multi-channel communications(print, email, SMS, web, etc) produced in batch mode, or on-demand.
CCM solutions aim to boost Customer Experience which boosts the perception your clients have of you, thanks to the optimisation of the every single interaction ergonomy.